How does TRUEVOLT work for buyers and sellers?
Buyers discover pre-owned electronics from Trusted Sellers, review listing details, and contact stores by phone or WhatsApp. Sellers register on Seller Web, complete business and branch verification, then list devices in the Seller App.
Discover, evaluate, then contact.
TRUEVOLT does not sell devices directly. You contact the store and complete the purchase with them.
Browse listings
Guests can browse pre-owned electronics and verified local stores without signing in.
- Search and categories
- Shop profiles
- Guest browsing
Review listing details
Evaluate condition, battery health, warranty, and a TrueVolt Pro Diagnostic report when the seller has provided them.
- Cosmetic grade
- Battery health when disclosed
- Warranty when disclosed
- Optional 32-point diagnostic
Contact the seller
Sign in to contact the seller by phone or WhatsApp. Purchases happen directly with the store. TRUEVOLT does not offer in-app checkout or chat.
- Phone or WhatsApp
- No in-app chat
- No marketplace checkout
Register, verify, then list.
Acquisition and billing happen on Seller Web. Listing operations happen in the Seller App.
Create a seller account
Register on TRUEVOLT Seller Web. The Seller App does not create seller accounts.
- Seller Web registration
- Mobile OTP sign-in
Add business and branch
Add your business profile and first branch location.
- Business details
- Branch address
Complete verification
Submit business and GST documentation. TRUEVOLT reviews the business and each branch before marketplace access.
- GST certificate
- Branch review
- No on-site inspector visit in the current product
Choose a subscription plan
Select a monthly plan for listing and branch capacity. Needs above standard capacity are handled as an Enterprise enquiry, not online checkout.
- Starter, Growth, or Pro
- Add-ons for extra capacity
- Enterprise by enquiry
List devices in the Seller App
Create and manage listings from the Seller App with accurate condition details.
- Listing tools in Seller App
- Transparent condition details
Optional diagnostic report
Attach a TrueVolt Pro Diagnostic 32-point report when available. Diagnostics are optional and not required to publish a listing.
- TrueVolt Pro Diagnostic
- 32-point report
- Optional on the listing
Honest grades. No surprises.
Cosmetic grades describe how a device looks. Battery health and functional status are disclosed separately when the seller provides them.
Flawless or near-flawless cosmetic presentation. Functional status is disclosed separately.
Minor signs of use, often only visible under close inspection. Functional status is disclosed separately.
Light wear visible in normal use. Functional status is disclosed separately.
Visible wear and cosmetic imperfections. Functional status is disclosed separately.
Ready to get started?
Download the Customer app, or register as a seller on Seller Web.
FAQ
Questions about how TRUEVOLT works
Short answers aligned with the buyer and seller journeys above.
01How does TRUEVOLT work for buyers?
Browse listings and verified stores, review condition, battery, warranty, and diagnostic details when they are provided, then contact the seller by phone or WhatsApp. Trust signals appear before contact actions. Guests can browse freely; sign-in is only needed for wishlist, contacting a seller, or notifications. Purchases happen directly with the store. TRUEVOLT does not offer in-app checkout.
02What makes TRUEVOLT different from other pre-owned marketplaces?
TRUEVOLT prioritises trust over urgency: Trusted Sellers, transparent condition reporting, battery health visibility when disclosed, and a professional marketplace experience, not classifieds-style pressure or unverified listings.
03How are sellers verified on TRUEVOLT?
Sellers register on Seller Web, add business and branch details, submit business and GST documentation, and wait for TRUEVOLT to review the business and each branch. Listing access follows an active subscription. There is no on-site inspector visit in the current product flow.